Return Policy Page

If you happen to be unsatisfied with the product you received you can return the product for a full refund or exchange it for a different product within 30 days of the initial purchase. The product (s) must be fully unused – in the original packaging with all stickers and labels untouched, as if new.

For a full refund, products must be returned directly to our warehouse and not a local retail store. Please contact us directly to receive an RMA number.

What is your Return Policy?

Any product (s) purchased from can be returned for a full refund withing 30 days of the initial purchase.

The products must be unused, in the original packaging and as if new. Please note that items cannot be returned to a local retail store.

Please follow the steps below:

1.) Contact us directly for your own unique RMA number.

2.) Send all returns to the following address:

ProChaps Return Dept.

Efulfillment Service Inc.

807 Airport Access Road, Unit D.

Traverse City, MI 49686, USA.


Return & Exchange Process

Once your returned package has been received at our warehouse it will be inspected to ensure all looks good before we issue a refund.

We will work as quickly as possible during this process but kindly note it could take up to a few business days to complete.